What To Do Before Request a Return?
Ensure return items condition meet their policy
The purchased items within up to 30 days must be unworn, unwashed, in original shoebox along with the tags still attached.
Contact the customer service
You can initiate a return request by calling 1-800-810-6673 or sending an email. Outside the United States/APO/FPO/Puerto Rico, different rules apply. If you are not in the area, here is a summary of how to initiate a return request via email and the website. Any other method, such as letter, phone, or in person, is strongly not recommended. Go to www. drmartens. com and scroll down to the “RETURNS” section. Click “Create Return Label” Here are the requirements you must fill : First Name, Last Name, Web Order #, and Email
Generate your return label
At this point, you will be directed to a third-party website to complete another form return label. Save and print the return label
Pack up your items
Make sure that the package is well-wrapped so it will not be damage during shippingWell-wrapped means that the shoebox was packed in another box. If the shoebox is damaged or has a postal sticker, they will not accept your return.
Drop off the package to the nearest UPS from your location. Again, return label provide United States Area Only. Constantly track your return number
Finally, and most importantly, this is the final step before receiving your refund. Maintain it so that you don’t have to wait any longer than necessary for your refund.
Dr. Martens Return Policy
They are unable to accommodate exchanges for tracking purposes. Please place a new order if you are required a different size or style. Once your return is received, a refund will be issued in the original form of payment.mAt this time, Dr. Martens Retail Stores are unable to accept returns or exchanges for online purchases. Dr Martens brief return policy are available in approximately 300 stores in the United Kingdom. Almost all of them are only stockists. After purchasing from www.drmartens.com, one would not anticipate being able to return to these merely stockists.
Return Terms & Conditions
Any unused items for up to 30 days must be in their original condition; unworn – should be tried on indoors to avoid scuffs, along with the shoebox and the tags still attached. No exchanges means it’s not applicable to trade it for a different size/style. Once they receive and process the item in their warehouse, returns will be processed within 5-7 business days. Online orders from the Dr. Martens Retail Store can not be returned
Received a Wrong Item
If by any chance you acquired a damaged/defective/wrong item, you can directly contact their customer service at 1-800-810-6673 or send an e-mail to support@drmartens.com to request a return and for further guide line. Good news for you folks! For those who make a purchase from the US website, you’ll get a gift return – a product you desire.
How Much Does It Cost To Make a Return Label?
By creating a return label, it’ll cost you $7 for the matter of shipment, deducted from your refund account. And keep in mind that this return label is only valid within the United States.
How Long Does It Take To Process For APO, FPO and PUERTO RICO Customer’s Returns?
Once you have received an email confirming your account credit, The entire return process can then take approximately 2-3 weeks, depending on the warehouse traffic. Please constantly track your return number.
Can International Customers Make a Return?
If there’s any chance you are not satisfied with your purchase, directly contact support@drmartens.com for the instructions on where it should be shipped and the amount of the refund. Don’t worry, the credit will be issued in the same currency as your order. Please, take a note that different area apply a different procedures.
Is It Possible To Request Exchanges For A Different Size?
Sizing is sure a common problem but unfortunately until the very now Dr. Martens are not accommodate to trade it to a different size. If it possible you can request for a return and place a new order and the refund will place to your account once they received your return request. Also Dr. marten’s provide student discount
