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Unworn merchandise can be returned or exchanged within 60 days of purchase under DSW’s clearance return policy. You must provide the receipt and the items must be in their original packaging. You can also include anything marked with an asterisk. DSW does not accept returns or exchanges on Final Sale items. The following items are considered final sale at all times: Fragrance, dry shampoo, facial care products, and so on. If a customer’s receipt got lost or damaged, the return can be made without the original receipt or shipping invoice. However, the customer would have to be refunded with a store credit. In addition, DSW will ask the customer to submit a photo identity and can reduce the number of goods such can return without documentation.

Goods can be bought at DSW’s store or from their website. When you buy a product at the store, it can be swapped without paying a dime. Customers can ship back to a DSW store when the product is acquired through an online transaction. Every product that is obtained from the internet and returned to the store will attract a new charge for the replacement. Another payment option that is allowed by DSW is Paypal. When you buy a product with Paypal, you need to visit the DSW store if you are not happy with the product for return.  An exchanged product will be delivered to you freely when you use the return shipping label to fully prescribe the one you are not comfortable with. If the return is made a few days after the original purchase, the price difference in your favor will be paid back to your original form of payment.

The Requirements for Returning goods at DSW

Goods are not just returned to DSW for a full refund without meeting the important requirements. The requirements are listed below.

  1. Timing

  2. Condition of the product

  3. Documentation

  4. Process

Timing

The appropriate time given by the Designer Shoe Warehouse for returns to the store is limited to two months from the day of the transaction. One can still get a product credit if the product is still new. A receipt of purchase must be tendered at the store. There is an exemption for DSW VIP Elite members. They get more days (like a year) to return what they buy for a refund to the original form of payment. Those who made online transactions, have to forward their online order to DSW  by mail between the time given.

Condition of the Product 

The DSW clearance return policy allows their goods to be returned, but must be unused and unworn.

Documentation

DSW always gives an original invoice to its customers. There is a return and swap form with the invoice that must be correctly filled out. The filled forms must be attached to the shipping invoice to get a refund. Another document DSW takes seriously is the original receipt which must be brought to the store. Nonetheless, there is a provision of store credit instead of refund  for those whose receipts are lost or damaged.

Process

Goods from a DSW store can not be returned through the mail but must be returned to the store.

You will have a good time shopping at DSW. Also, be informed that taking back any goods to the store is not hard. All that is important is that such a product must be unworn. Refunds or swaps are given if receipts are presented and the goods are delivered in their original packaging. 

1. Are goods returned for free to DSW?

Shipping fees are paid to return goods that are acquired online. However, in-store returns are free.

2. Can all products be returned to DSW?

Keep in mind that some materials like fragrances are special and can only be returned if they are unused and unopened. Others in this category include dry shampoos, nail polish, skin and facial care products, rechargeable batteries, and USB rechargeable devices. The seal on these products must not be tampered with.

3. Does DSW accept returns on gifts?

Designer Shoe Warehouse receives returns on Gifts. Customers who return their gifts online at DSW will get their money in the same way payment was made.

4. How can I return an Item?

For in-store returns, visit the store in the country and receive an instant refund. Online customers can make a mail-in return. A printed label must be attached to the product and sent back to DSW. Please note that mail-in returns a few days before the refund can be processed and given.